Refund & Exchange Policy
Welcome to GIFTY Platform Limited.
Last updated: July 29, 2026
Thank you for using GIFTY Platform Limited. We provides digital gift cards, reward solutions, incentive programs, loyalty solutions, and campaign-based voucher services for corporate clients, merchants, and end users.
This Refund & Exchange Policy explains how refund, cancellation, and exchange requests are handled for GIFTY gift cards, reward vouchers, offer codes, loyalty points, and campaign-based digital rewards.
1. General Policy
GIFTY gift cards, reward vouchers, offer codes, and loyalty points are generally non-refundable, non-transferable, and non-exchangeable once issued, delivered, redeemed, expired, or partially used.
Refund or cancellation may only be considered if:
• The request is made within 8 hours of purchase, issuance, or delivery.
• The gift card, voucher, offer code, or loyalty point has not been redeemed or partially used.
• The relevant merchant, corporate client, or campaign owner allows cancellation.
• The request is approved after verification by GIFTY.
Submitting a refund, cancellation, or exchange request does not guarantee approval.
2. Corporate and Campaign-Based Purchases
Most GIFTY products are issued as part of corporate reward, incentive, loyalty, employee engagement, customer acquisition, or campaign programs.
For corporate or campaign-based purchases, refund or cancellation requests must be initiated by the purchasing company, campaign owner, or authorized representative.
End users or recipients may contact GIFTY for support, but refund approval will depend on the applicable campaign rules and the purchasing party’s authorization.
If a refund is approved, the refund will be processed to the original corporate payer or approved account only.
3. Merchant-Dependent Gift Cards and Vouchers
GIFTY works with multiple merchant partners. Some gift cards, vouchers, offer codes, or loyalty points are subject to specific merchant terms and conditions.
A refund, cancellation, or exchange may not be possible if:
• The merchant does not allow cancellation.
• The code has already been generated, activated, delivered, redeemed, or partially used.
• The merchant has already confirmed or settled the transaction.
• The offer or campaign has expired.
• The product was issued under a non-refundable campaign or promotion.
In such cases, GIFTY will not be able to guarantee any refund, exchange, or reversal.
4. Redeemed, Used, or Expired Gift Cards
No refund, cancellation, or exchange will be provided for any gift card, voucher, offer code, or loyalty point that has been:
• Fully redeemed.
• Partially redeemed.
• Marked as used.
• Expired.
• Blocked due to suspected misuse or fraud.
• Used outside the applicable campaign or merchant terms.
Recipients are responsible for checking the validity, expiry date, redemption instructions, and merchant-specific conditions before using a gift card or voucher.
5. Exchange Policy
Gift cards, vouchers, offer codes, and loyalty points cannot be exchanged for cash.
Exchange to another merchant, product, denomination, or campaign may only be considered if:
• The item has not been used.
• The merchant and campaign rules allow exchange.
• The corporate client or campaign owner approves the request.
• GIFTY is technically and operationally able to process the change.
Any exchange request remains subject to GIFTY’s review and approval.
6. Processing Fees
Approved cancellations, refunds, or exchanges may be subject to platform charges, payment gateway charges, banking charges, merchant charges, or other processing fees.
Where applicable, these charges will be deducted from the refundable amount before processing the refund.
7. Refund Timeline
Once a refund request is received, GIFTY will verify the status of the gift card, voucher, offer code, or loyalty point.
If merchant or corporate approval is required, GIFTY will contact the relevant party for confirmation.
If the refund is approved, GIFTY will process the refund within 15 working days from the date of final approval from the merchant, corporate client, or campaign owner.
The actual credit timeline may vary depending on banking, payment gateway, or financial institution processing time.
8. Payment Method for Refunds
For corporate purchases, approved refunds will be processed only to the original paying organization or an officially approved business account.
GIFTY does not process unauthorized third-party refunds.
Where applicable, corporate refund payments will be made through account payee banking channels, including BEFTN.
9. Incorrect Delivery or Technical Issue
If a customer or recipient faces an issue due to incorrect delivery, duplicate issuance, system error, failed code delivery, or any technical problem, GIFTY will review the issue and take appropriate action.
Depending on the case, GIFTY may:
• Re-send the gift card.
• Replace the code.
• Correct the delivery information.
• Coordinate with the merchant or corporate client for resolution.
10. Fraud, Misuse, and Suspicious Activity
GIFTY reserves the right to reject refund, exchange, or cancellation requests if any fraud, misuse, unauthorized access, duplicate claim, suspicious redemption, or violation of campaign terms is identified.
GIFTY may also block, suspend, or cancel any gift card, voucher, offer code, loyalty point, or user access if required for security or compliance reasons.
11. 📞 How to Request a Refund, Cancellation, or Exchange
To request a refund, cancellation, or exchange, please contact GIFTY with a clear explanation and relevant details, including:
• Order reference
• Campaign name
• Voucher code
• Registered mobile number
• Purchase information
• Reason for the request
Contact Details
Email: hello@gifty.asia
Website: https://gifty.asia/#contact
Support Number: +889699800 143
For phone-based requests, GIFTY may ask the requester to send a written confirmation through email or SMS from the registered mobile number for verification.
12. ✅ Final Decision
All refund, cancellation, and exchange requests are subject to verification, merchant approval, corporate client approval, campaign rules, and GIFTY’s internal review.
GIFTY Platform Limited reserves the right to accept or reject any refund, cancellation, or exchange request based on product status, campaign terms, merchant policy, system records, and applicable business conditions.
